Privacy Policy

Tilehurst Digger Hire
Effective Date: October 2025

At Tilehurst Digger Hire, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website, email, phone, and any other means of communication.

1. Information We Collect

We may collect the following types of personal information:
✓ Name
✓ Email address
✓ Telephone number
✓ Address or site location
✓ Details of your enquiry, project, or hire requirements
✓ Any files or photos you choose to upload via our enquiry form

We collect this information only when you voluntarily submit it, for example, when requesting a quote, booking a digger, or contacting us through our website.

2. How We Use Your Information

Your information is used solely for business purposes, including:
✓ Responding to your enquiry or providing a quotation
✓ Processing bookings and managing hire arrangements
✓ Communicating with you about your hire or project
✓ Improving our customer service and website experience
✓ Complying with legal or regulatory obligations

We do not sell, trade, or rent your personal data to any third party.

3. Data Storage and Security

We store your information securely using appropriate physical, electronic, and managerial procedures to protect it against unauthorised access, alteration, or disclosure.
Only authorised staff or contractors have access to your information for legitimate business purposes.

4. Sharing Your Information

Your data may be shared with trusted third-party service providers who assist us in running our business — for example, email hosting, IT support, or delivery logistics.
These providers are required to keep your information secure and only process it in accordance with our instructions.

We may also share your information where required by law or for the purpose of legal claims.

5. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device that help us analyse website traffic and tailor content.
You can adjust your browser settings to refuse cookies, but this may affect site functionality.

6. Your Rights

You have the right to:
✓ Request access to the personal data we hold about you
✓ Request correction of inaccurate information
✓ Request deletion of your data, where applicable
✓ Withdraw consent for processing (where consent applies)

To exercise your rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Tilehurst Digger Hire
25 Kentwood Close, Reading RG30 6DH
📞 07943 068515
✉️ cm-brown@hotmail.co.uk

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

By using our website or submitting your details, you agree to the terms of this Privacy Policy.